Shipping Information

From the moment you choose a new Cotyviux™ piece, we want the journey from checkout to your wardrobe to be clear and uncomplicated. Below you’ll find information about order preparation, delivery estimates, tracking, and international shipments.

Preparing Your Order

Orders typically require 2–5 business days for confirmation, preparation, and packaging before shipment.

During holidays, collection launches, or periods of higher order volume, processing may take up to 6 business days.

Business days do not include weekends or public holidays.

Shipping Cost

A standard $6.99 shipping fee applies to orders unless a different rate or promotional shipping offer is displayed during checkout.

The final shipping charge will always be shown before you complete your purchase.

Estimated Delivery

Delivery timing begins after an order has been processed and shipped.

Destination	Estimated Transit Time
United States	8–14 business days
Canada, United Kingdom & Australia	10–16 business days
Other International Destinations	14–21 business days

These timeframes are estimates rather than guaranteed arrival dates. Carrier conditions, destination, holidays, weather, and customs procedures can occasionally extend delivery times.

Tracking Your Package

When tracking is available, shipping details will be sent to the email address associated with your order.

Please allow approximately 1–3 business days after shipment for the carrier’s tracking system to display its first update. A short period without a new tracking scan does not necessarily indicate a delivery problem.

International Delivery

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product or shipping price and are the customer’s responsibility. Customs requirements vary by destination, and Cotyviux™ cannot control customs processing times or fees imposed by local authorities.

Order Changes & Cancellations

If you notice an error in your shipping information or wish to request a cancellation, email service@cotyviux.com within 12 hours of placing your order.

We will make a reasonable effort to accommodate the request. However, once an order has entered fulfillment or has already shipped, changes or cancellations may no longer be possible.

Please review your delivery address carefully before completing checkout.

Damaged or Missing Deliveries

If an item arrives damaged, please contact us within 72 hours of delivery and include your order number, a description of the issue, and clear photographs of the package and affected item.

For packages that appear to be lost in transit, contact our customer care team. We may review the tracking information with the carrier before determining the appropriate resolution.