We hope every Cotyviux™ piece feels right when it arrives. If something does not work for your wardrobe, the following policy explains our return and refund process.
30-Day Returns
Eligible items may be returned within 30 days of delivery.
To be accepted, merchandise should be:
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Unworn, unwashed, and in its original condition
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Free from alterations, stains, fragrance, makeup, or visible wear
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Returned with original tags attached, where applicable
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Accompanied by valid order or purchase information
Items showing signs of use or damage occurring after delivery may not qualify for a return.
Starting a Return
Before sending anything back, contact our customer care team at service@cotyviux.com with your order number and the item you would like to return.
Once the request is reviewed, we will provide the appropriate return instructions and, when applicable, return shipping information.
Please do not send merchandise to our business address without receiving return instructions first. Unauthorized returns may be delayed or unable to be processed.
Something Wrong With Your Order?
Please inspect your Cotyviux™ items shortly after delivery. If you receive an incorrect, damaged, or defective item, contact us as soon as possible.
Including your order number and clear photos of the issue can help our team review the situation more efficiently. Depending on the circumstances, an appropriate replacement, refund, or other resolution may be offered.
Items We Cannot Accept
For hygiene, condition, or product-specific reasons, certain merchandise may be excluded from standard returns. This can include:
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Items marked as final sale
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Gift cards
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Personalized or altered merchandise
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Items that have been worn, washed, damaged, or modified after delivery
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Products specifically identified as non-returnable on their product page
Any applicable return restrictions will be communicated where appropriate.
Exchanges
Because sizes, colors, and styles may sell out, we do not guarantee direct exchanges.
If you would prefer another size or color, you may return the eligible original item and place a separate order for your preferred option. This allows the new item to be purchased based on current availability.
Refund Timing
After an eligible return is received and inspected, we will notify you of the outcome.
Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for processing. Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
If 15 business days have passed since your refund was approved and you have not received it, please contact service@cotyviux.com.
European Union Orders
Where applicable, customers in the European Union may have statutory cancellation or withdrawal rights, including a 14-day withdrawal period for qualifying distance purchases.
Any mandatory consumer rights available under applicable law remain unaffected by this policy.
Return Destination
Do not mail a return directly to the Cotyviux™ business address unless our customer care team specifically instructs you to do so.
The correct return destination and shipping instructions will be provided after your return request has been reviewed. This helps ensure that returned merchandise reaches the appropriate processing location.
Need Assistance?
For questions about eligibility, sizing concerns, damaged items, or an existing return, please contact:
Cotyviux™ / Rails International LLC
Email: service@cotyviux.com
Our goal is to keep the process clear and practical, so you can spend less time thinking about returns and more time finding pieces that work naturally with your everyday style.